ISO Certification

ISO certification such as 9001 (quality management), 14001 (environmental management) and 27001 (information security management) used to be seen as an added value item when tendering and gained additional marks. As more companies gain these certificates, many clients now expect them and deduct marks from those which do not have them. To maximise the impact … Read more..

CV Photos

It is normal to include staff photographs on CVs which are submitted with bid, proposal and tender documents. A good head and shoulders shot is all that is required but you should ensure these are up-to-date and look professional. If you present an assortment of selfies and outdated images, the client will probably form an … Read more..

Level of Detail

Clients often give clues about the level of detail they require in their ITT documents however many respondents miss them. If questions include words such as “describe”, “explain” or “step-by-step”, you should write a descriptive response. Where questions simply ask for “confirmation”, more concise answers are likely to be appropriate.

Hidden Questions

As you read the client’s questions, you should try to read between the lines to interpret their requirements. Think about why they might be asking the questions, what they might be looking for and which elements of your service they would value. By answering these questions you will formulate comprehensive and persuasive responses.