Terms & Conditions

On this page we clarify some details about how we like to work.

We use the same payment terms for our customers and our suppliers, demonstrating mutually beneficial relationships.

Any additional terms stated in any proposal relating to a contract form an integral part of these terms and conditions.

Outputs, Materials and Information

All intellectual property rights (including copyright) which are capable of existing in any documents, computer software or information or (without limit) other materials created or provided pursuant to this contract shall be and remain the property of Rothera Group.

The Client undertakes to keep all materials, documents and information provided to it by Rothera Group confidential and not to distribute any product of the services provided to any third party without prior written consent.

Rothera Group undertakes not to cause or permit anything which may damage or endanger the intellectual property of the Client or the Client’s title to it or assist or allow others to do so.


Rothera Group shall have discretion as to which of its employees or associates are assigned to perform its services but shall consult with the Client concerning any significant changes.

Where a trainer is unable to fulfil an engagement, Rothera Group will endeavour to provide a suitable alternative trainer, in agreement with the client. If this is not possible the course will be rescheduled or the fee will be waived.


Invoices are due for payment within 14 days of invoice date. Invoices unpaid after 60 days of invoice date may be subject to an additional surcharge of 5% of the invoice total.

The following cancellation charges apply once a proposal for an assignment, including (but not limited to) training courses, hire of facilities and consultancy projects, has been accepted by the client and a start date has been agreed:

More than 30 days prior to date of engagement 100% of costs incurred to date
Within 15 – 30 days prior to date of engagement 50% of full fee
Within 3 – 14 days prior to date of engagement 75% of full fee
Within 0 – 2 days prior to date of engagement 100% of full fee


Rothera Group and the Client will keep confidential all information of the other party, whether designated as confidential or not, obtained under or in connection with the project and shall not divulge the same to any third party without the written consent of the other party. This will not apply to any information in the public domain or information obtained from a third party who is free to divulge the same.

Rothera Group may refer to the project or to the fact that the Client is a customer of Rothera Group but will not divulge any details of the services provided. The Client can refer to Rothera Group and the services provided without prior consent.

Liability and Insurance

Rothera Group shall not be liable to the Client for loss or damage to the Client’s property unless due to the negligence or other failure of Rothera Group to perform its obligations under this agreement or the general law.

Rothera Group holds current professional indemnity and public liability insurance. Details are available on request.

Force Majeure

Both parties shall be released from their respective obligations in the event of national emergency, war, prohibitive governmental regulation or if any other cause beyond the reasonable control of the parties or either of them renders the performance of this agreement impossible, whereupon all money due under this agreement shall be paid.