The client is also interested to know how you will ensure the procedure is adhered to, what happens if something goes wrong and what proof there is that the policy has worked in the past. Think about the question in the context of the project, and give the client information he wants.[jetpack-related-posts]
Doing More Than the Minimum in the Bid Process
Merely attaching a policy or procedure document to respond to a question about quality or health and safety will not score highly.